Privacy Policy & Refund & Cancellation policy
BookDup Ltd (BookDup Digital) Privacy Policy
Our contact details
Name: Customer Support
Address: 51 Carnoustie St, Glasgow, UK, G5 8PN
Phone Number: NA
E-mail: support@bookdupdigital.com
PRIVACY POLICY
Last Updated: June 6, 2024
Bookdup Ltd, trading as Bookdup Digital ("we" or "us") is committed to protecting the privacy of our users ("you"). This Privacy Policy outlines the types of personal information we collect from you when you use our website, how we use and protect that information, and your rights in relation to that information.
## Information We Collect
When you use our website, we may collect the following types of personal information:
1. **Personal Information You Provide:**
- When you register for an account, such as your name, email address, and password.
- When you update your account, such as your address and phone number.
- When you participate in our online community, such as your comments and posts.
2. **Information We Automatically Collect:**
- Your IP address, browser type, and operating system.
- Cookies and similar technologies that we use to collect information about your use of our website, such as the pages you visit and the links you click.
## How We Use Your Information
We use your personal information to:
- Provide our services to you, such as creating and managing your account and facilitating your participation in our online community.
- Communicate with you about our services and respond to your inquiries and requests.
- Personalize your experience on our website by showing you content and ads that are tailored to your interests.
- Monitor and analyze trends and usage of our website.
- Detect, investigate, and prevent fraud and other illegal activities.
## How We Protect Your Information
We take appropriate measures to protect your personal information from unauthorized access, use, disclosure, and alteration. We use industry-standard security measures such as encryption, firewalls, and secure socket layers (SSL) to protect your personal information.
## Disclosure of Your Information
We may disclose your personal information to third-party service providers who perform services on our behalf, such as website hosting, data analysis, and customer support. These service providers are only permitted to use your personal information to provide services to us and are required to keep your personal information confidential.
We may also disclose your personal information to law enforcement or government agencies as required by law or as necessary to protect our rights or the rights of others.
## Your Rights
You have certain rights with respect to your personal information, including the right to:
- Access your personal information and receive a copy of it.
- Correct any inaccuracies in your personal information.
- Delete your personal information.
- Object to the processing of your personal information.
- Withdraw your consent to the processing of your personal information.
If you would like to exercise any of these rights, please contact us using the information provided below.
## Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a revised version on our website. The revised version will be effective as of the date it is posted. We maintain and follow all applicable laws and regulations by the US government that govern private information.
## Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Bookdup Ltd
Email: support@bookdupdigital.com
Income Disclosure Statement
Bookdup Ltd, trading as Bookdup Digital, provides individuals with an opportunity to earn income through Master Resell Rights. We believe that selling a digital product can be a viable source of income for many people, but we cannot guarantee any specific level of income or success.
Any income figures presented in our marketing materials or by other purchasers of this product are not guarantees of income. Income is dependent on various factors, including individual effort, skill, and experience. Therefore, actual earnings may vary and are not guaranteed.
We make no representation or warranty as to the level of success that any individual may achieve through our business opportunity or any of our programs, products, or services. The income figures presented are for informational purposes only and do not include expenses related to operating a business, such as marketing, travel, and other costs.
Individuals who join our community are responsible for their own success and should conduct their own due diligence to determine whether our business opportunity is right for them.
We do not provide any guarantees or promises regarding income or success. Any earnings or income statements should be considered as estimates of what an individual could potentially earn, and not as typical or average earnings.
## Contact Us
If you have any questions about this Income Disclosure Statement, please contact us at:
Bookdup Ltd
Email: support@bookdupdigital.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at support@bookdupdigital.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: +44 303 123 1113
ICO website: https://www.ico.org.uk
Refund & Cancellation Policy
Bookdup Ltd trading as BookdUP Digital
Aligned to the current BookdUP Digital website, service mix and client journey.
Primary trading brand
BookdUP Digital
Key website references
Marketing and digital services, lead generation, business marketing plans, Facebook & Google Ads, virtual assistant services, social media management, web design, graphic design, bookkeeping, administration and internet research.
Operational note: this draft is intentionally supplier-protective and written for a predominantly business-to-business trading model. Consumer rights still apply where the law requires them to apply.
1. Scope and Website Alignment
This Policy applies to all services, packages, retainers, consultations, digital deliverables, advertising support, lead generation work, virtual assistant services and related marketing or business support services supplied by Bookdup Ltd under the BookdUP Digital trading style.
It is drafted to align with the current BookdUP Digital website positioning, which presents the business as a provider of digital marketing services, lead generation, business marketing plans, Facebook and Google Ads support, virtual assistant services, social media management, web design, graphic design, bookkeeping, administration and internet research.
This Policy applies whether the order is placed through a website enquiry, contact form, direct email exchange, proposal, invoice, call booking, manual booking, recurring package sign-up or any other acceptance route used by Bookdup Ltd.
2. Business Model and Interpretation
Bookdup Ltd primarily contracts on a business-to-business basis. Where a client is a company, partnership, LLP, sole trader, charity, association, public body, school, clinic or any person engaging the services mainly for business, trade or professional purposes, the agreement shall be treated as a business contract.
· Consumer cancellation rights are not excluded where they apply as a matter of law. However, nothing on the website or in this Policy is intended to convert a business contract into a consumer contract.
· Any ambiguity shall be interpreted in favour of Bookdup Ltd preserving its rights to payment for time reserved, work performed, third-party costs incurred and management resource allocated.
3. Service Categories Covered
For operational clarity, Bookdup Ltd may classify work into one or more of the following categories:
· Consultation and strategy sessions, including business marketing plan reviews and growth consultations.
· Managed marketing services, including lead generation, digital advertising, campaign setup and campaign management.
· Recurring support packages, including virtual assistant services, administration support, social media management, research, design support and related business services.
· Project-based digital deliverables, including copywriting, graphic design, web design, setup work, landing pages, funnels, marketing assets, reports, account audits and implementation tasks.
· Third-party spend or pass-through costs, including advertising budgets, software, media spend, domain, hosting, subscriptions, freelancers or supplier charges approved by the client or reasonably required to fulfil the service.
4. General Payment and Booking Position
· All bookings, retainers, packages and project slots are subject to availability and are only secured once Bookdup Ltd issues confirmation or begins work.
· Invoices are due strictly in accordance with the payment terms stated on the invoice, proposal or package confirmation. Unless otherwise agreed in writing, fees paid are non-refundable once work has been scheduled, commenced or capacity has been reserved.
· Where Bookdup Ltd agrees staged billing, each stage is earned when that stage is started or the relevant resource is allocated, not only when the entire project is completed.
· Any deposit, onboarding fee, setup fee, discovery fee or advance instalment is non-refundable unless Bookdup Ltd expressly states otherwise in writing.
5. Cancellation by Clients
· A client may request cancellation only by written notice to Bookdup Ltd. Cancellation is not effective until acknowledged in writing.
· Where work has already commenced, the client remains liable for all fees accrued up to the cancellation date, together with any non-recoverable third-party costs, committed advertising spend and reasonable demobilisation or handover time.
· Where time has been reserved in the diary for meetings, onboarding, strategy, account setup, campaign build, design work, research or delivery blocks, Bookdup Ltd may charge for that reserved time even if the client later chooses not to proceed.
· If the client cancels a recurring monthly package or retainer, at least 30 days written notice is required unless a longer notice period has been agreed. Notice runs from the next billing date, not from the date the email is sent.
· No refund is due for any unused portion of a monthly service period where resource, account management or delivery time has already been allocated for that period.
6. No Refund Events
Without limitation, refunds will ordinarily not be given in any of the following circumstances:
· the client changes strategy, pauses trading, loses internal budget or decides not to continue;
· the client fails to provide approvals, access, content, data, passwords, feedback or instructions on time;
· campaign performance does not meet a subjective expectation where Bookdup Ltd has supplied the service with reasonable care and skill;
· a service involves time, knowledge, consulting, setup, research, administration, creative work or digital work that cannot practically be returned;
· the client fails internal compliance checks or platform rules imposed by Meta, Google, GoDaddy, payment gateways or other third-party systems;
· the client has used, downloaded, accessed, implemented or benefited from any deliverable, recommendation, report, setup or campaign output.
7. Rescheduling and Pauses
· Consultation calls, booked sessions and review meetings may be rescheduled by the client with at least 2 business days notice. Shorter notice may be treated as used time and may be charged in full.
· Bookdup Ltd may, but is not obliged to, allow a temporary service pause. Any pause does not waive fees already due and does not preserve historic pricing unless expressly confirmed.
· If a project or package is paused by the client for more than 14 days, Bookdup Ltd may reallocate resources and require a restart fee, re-onboarding fee or revised timeline before work resumes.
8. Performance, Results and Non-Guarantee Position
Marketing, lead generation and advertising outcomes depend on multiple variables outside Bookdup Ltd’s control, including market conditions, offer quality, ad budget, response speed, website conversion, client follow-up, pricing, creative approval times and third-party platform policies.
Accordingly, Bookdup Ltd does not offer refunds merely because a campaign, package or strategy does not generate a particular volume of leads, revenue, bookings or sales unless an express written performance guarantee signed by a director says otherwise.
9. Third-Party Costs and Ad Spend
· All media spend, platform charges, software subscriptions, app charges, stock assets, domain costs, hosting fees and other external supplier costs are non-refundable once incurred.
· Where Bookdup Ltd pays a third party on the client’s behalf, the client must reimburse that amount immediately on demand or in accordance with the agreed billing cycle.
· Bookdup Ltd is not responsible for refunding sums paid directly by the client to Meta, Google, GoDaddy, software providers or other third parties. Any claim for such sums must be made to the relevant provider unless Bookdup Ltd has expressly agreed otherwise in writing.
10. Chargebacks and Payment Disputes
· The client must raise any genuine billing query with Bookdup Ltd first and in good faith before initiating a chargeback, payment reversal or payment dispute.
· If a chargeback is made in relation to services already booked, commenced or supplied, Bookdup Ltd reserves the right to suspend all ongoing work immediately, recover its costs and fees in full, and charge reasonable administration costs associated with defending the dispute.
· All work product, licences, permissions and rights granted to the client may be suspended or revoked pending payment of the outstanding balance.
11. Consumer Distance Selling Carve-Out
If, and only if, a client is legally a consumer and the contract is concluded at distance or off-premises, the client may have statutory cancellation rights during the applicable cooling-off period.
Where such rights apply, and the consumer asks Bookdup Ltd to begin services during that period, the consumer agrees that Bookdup Ltd may charge for the proportion of services supplied up to cancellation, together with any non-recoverable third-party costs properly incurred.
Where digital content is supplied during the cooling-off period and the legally required consent and acknowledgement are obtained, the consumer may lose the right to cancel once supply begins.
12. Internal Operating Rules for BookdUP Digital
To keep cancellation and refund decisions consistent with the website offer and operational pack, Bookdup Ltd should apply the following internal rules:
Service type
Consultation / Strategy call
Default refund position
Non-refundable if attended or missed with late notice
Operational note
Permit one reasonable reschedule where commercially sensible.
Service type
Setup / onboarding / audit work
Default refund position
Non-refundable once started
Operational note
Treat access requests, research and account review as commencement.
Service type
Monthly package / retainer
Default refund position
No partial refund for current billing period
Operational note
Require written notice before the next billing cycle.
Service type
Ad spend / software / third-party costs
Default refund position
Non-refundable
Operational note
Pass-through costs remain payable in full.
Service type
Creative or digital deliverables
Default refund position
Non-refundable once drafts, concepts or working files are produced
Operational note
Use staged approvals to evidence progress.
13. Contact Route for Cancellation Requests
All cancellation requests, billing disputes and refund applications must be sent in writing to the BookdUP Digital contact channel used for the booking or to the published admin contact email.
A request is not valid if sent only by text, social media message, voice note or verbal conversation unless Bookdup Ltd confirms acceptance in writing.
14. Reservation of Rights
Bookdup Ltd reserves the right to amend this Policy, to refuse refunds where the contractual basis for a refund is not established, and to apply more specific cancellation or payment terms in a proposal, statement of work, package schedule, booking confirmation or signed service agreement. Where there is a conflict, the more specific document prevails to the extent of the inconsistency.
Website Alignment Note
This version is aligned to the current BookdUP Digital website presentation, including the stated focus on digital marketing services, business marketing plans, lead generation, Facebook and Google Ads support, virtual assistant services and broader business support services, together with the website contact route and published business hours.
Quick Reference Summary
Issue
Deposit / onboarding fee
Default position
Non-refundable once slot or resource is reserved.
Issue
Monthly service package
Default position
No partial refund for the current cycle; written notice required.
Issue
Strategy / consultation booking
Default position
Chargeable if delivered or missed with insufficient notice.
Issue
Ad spend / software / supplier cost
Default position
Always non-refundable once incurred.
Issue
Consumer request to start early
Default position
Charge for work supplied and third-party costs; digital-content rules may remove cancellation rights.
Charge for work supplied and third-party costs; digital-content rules may remove cancellation rights.
Document purpose: website-aligned policy draft for internal use, website publication review and solicitor mark-up.